Testimonios de Clientes

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DealerRater Jul 21, 2024

I was pleased to do business with service rep Jerrymyles , he was very helpful and direct about the details of the servicing of my 2015 F150.

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DealerRater Jul 21, 2024

Representative was friendly and helpful. He made me aware the wait would be long and got me a Lyft so I could get home. Was notified right away when my car was ready. He answered all my questions. Will definitely be back.

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DealerRater Jul 21, 2024

Jose Carrillo in service is great. I always trust him as my service writer. Since my purchase of my vehicle at Shamaley things have been great. I wouldn’t trust any other Ford dealer.

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DealerRater Jul 21, 2024

Outstanding service to the customer! Lorenzo, Alexis, and staff know their job and know how to treat their customers 😀

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DealerRater Jul 20, 2024

I have used this dealership for my car service for the last three times, they never tried to push for useless services that I don’t need. The staffs were always courteous and quick too.

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DealerRater Jul 20, 2024

Did a great job was fast and on time. Very economical and didn’t not try to up sell us on other services not needed

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DealerRater Jul 19, 2024

They are Always very helpful whenever I go for service for my car. Thank you

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DealerRater Jul 19, 2024

Service advisor Jesus Rosales was very helpful, and provided excellent customer service. Main reason why I will keep doing business with Shamaley.

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DealerRater Jul 19, 2024

Our service manager always greets us with a smile and ready to answer any questions. Had an appointment for an oil change and it was done promptly.

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DealerRater Jul 19, 2024

I’ve been there before I went back im very happy with shamaley ford thank you

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DealerRater Jul 18, 2024

My salesman Irvinn Ceja as always, very professional. Attended to my vehicle needs. Suggested several vehicles to choose from, he worked diligently to get tge car payment I wanted. I would definitely go back for my next vehicle

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DealerRater Jul 17, 2024

They always have my truck ready to go by the time promised when I check in.

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DealerRater Jul 14, 2024

The service was great. The services advisor, Alexus Holguin was very king and helpful. I’m very satisfied.

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DealerRater Jul 12, 2024

I have been a loyal Shamaley Ford customer for several years. This visit was for a simple lube, oil, filter, and tire rotation. The service representative and mechanic were great. Thanks again. Y'all continue to be the best Ford dealership in the El Paso, TX area.

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DealerRater Jul 12, 2024

Walk for routine oil change on a Thursday. Jake assisted me, was professional explained the wait time would be 2 hours. Waiting area was clean as always, comfortable, cold bottle water available, was a welcoming environment. My truck has finished within 2 hours and came back to me with a fresh wash.

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DealerRater Jul 11, 2024

Good service and attetive staff. The wait was longer than usual but understandable since it’s summer. Overall good experience!

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DealerRater Jul 10, 2024

Service advisors and techs are great here. Will listen and help with whatever you need !

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DealerRater Jul 7, 2024

Professional service and a clean eye appealing facility. Free coffee is always a plus. Service was fast and sufficient.

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DealerRater Jul 1, 2024

Extremely helpful and courteous, no pressure sales, a real pleasure to do business with, Thanks!

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DealerRater Jun 24, 2024

Excellent service as always, very clear instructions and recommendations, my car came out working perfect

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DealerRater Jun 23, 2024

My new truck is great 👍. The Ford app on my cell is fantastic. And awesome mileage.

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DealerRater Jun 22, 2024

Excellent service, people is very courteous, prices are fair, also Ms Audery gave me an excellent attention and service.

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DealerRater Jun 20, 2024

I received notice that I needed to get a recall done on my vehicle, called them that same day and they got me in the next day. Aaron in the service department was great! He and the service team had my vehicle in and out by lunch and ready to go. Can’t recommend Shamaley Ford enough.

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DealerRater Jun 19, 2024

Great costume care. Feels like everyone I came in contact with answered all my questions

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DealerRater Jun 19, 2024

Quick service and very eager to assist you! Always have Fantastic customer service with a smile!

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DealerRater Jun 18, 2024

Great service, people, honest, clean place, every one ask me if I'm fine, happy

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DealerRater Jun 15, 2024

This is a great dealership to do all of your fords mechanical work. They are very honest and will not try to up sell you on anything except the usual wipers and filters. I’ve done most of my major repairs, and they do great work. Highly recommend.

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DealerRater Jun 15, 2024

Took my daughters 2018 Ford Focus for the works. Shamaley Ford found some other items that required attention after I acknowledged they took care of them. They even gave the car a wash!

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DealerRater Jun 15, 2024

Kay was very helpful and thorough with making sure everything was done correctly on my truck. She was also very understanding when voicing my concerns with the vehicle. She provided proactive checks and maintenance on my vehicle for the trip out of town I was taking as well.

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DealerRater Jun 15, 2024

Great service, didn't have an appointment and Audrey was able to squeeze me in for the services I needed. Highly recommend their service.

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DealerRater Jun 14, 2024

I bring my 2020 Ford F-150 here for service and am always treated great. The coffee is always hot and great. Only thing I tend to miss is getting my boots shined, because the guy that shines the shoes is not there. That is not the reason I come into Shamaley Fotd for service, it is because they always treat me right for a fair price. That is why they get my service on my other cars like the car I brought In today my 2024 Cadillac XT5 Sport. The Cadillac dealership wanted to get money for service and they do not ...

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DealerRater Jun 14, 2024

Ford always takes care of the issues I have with great service. I’ll always bring my vehicle to them.

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DealerRater Jun 13, 2024

Great service. Finished on time. Very helpful and explained everything before and after work was finished

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DealerRater Jun 12, 2024

I had great customer service. Done on time. Great work. Extremely satisfied. Would highly recommend.

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DealerRater Jun 12, 2024

Representative very friendly and efficient. My vehicle maintenance was quick and well done, very professional. Thanks

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DealerRater Jun 11, 2024

Jessica Dominguez provides Excellent Service! Very informative & professional. Ms Dominguez is a huge asset for Shamaley Ford! Thank you Mike Franco Federika Franco

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DealerRater Jun 11, 2024

Had my oil changed and a recall fixed, Audrey in the service dept was great

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DealerRater Jun 9, 2024

Great service. I was attended to quickly, the service advisor was quick, friendly and professional.

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DealerRater Jun 9, 2024

Kasha was very great associate she help me very much.Thank you .Keep up the work you do.

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DealerRater Jun 8, 2024

Excellent customer service. Courteous, I will continue to come back to Shamaley Ford because of the excellent service and I feel my truck is in good hands here.. Thank you to my service advisor Jake. Appreciate your attention to your customers.

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DealerRater Jun 7, 2024

Jesus Rosales was extremely helpful with the repair on my vehicle he did a great job communicating with me throughout the entire process was very transparent, and went above and beyond to help me get my car back as soon as possible. As long as he works at Shamaley they will have my business! If you need to get your car repaired go see Jesus.

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DealerRater Jun 7, 2024

Excellent customer service and updates from the service advisor. Explained multi- point inspection after the service was completed.

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DealerRater Jun 7, 2024

I had scheduled an appointment for an oil change and a recall on my 23 Bronco Sport and was promptly greeted by my advisor, Alexis. My wife picked me up so I didn't need a shuttle service. I received a text a couple of hours later indication my vehicle was ready and also that my windshield needed replacing as that's a common issue with these vehicles. Oil change and multi-point inspection completed as was the recall notice. Then I receive an unexpected text that they'll drop off my vehicle at home so of course I took advantage of ...

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DealerRater Jun 6, 2024

Great service, i didn't have to wait long to be helped. Audrey was really great and helpful.

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DealerRater Jun 5, 2024

Staff is friendly, helpful. My appt was at 2:00. My vehicle was not began to be worked on until 3:30. I drive to Shamaley from 65 miles away. Not all the planned work on my vehicle was done; I was told that I could return tomorrow to have the work completed. This is unreasonable.

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DealerRater Jun 5, 2024

Verry good costumer service and quick response to the claint good service very professional personel

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DealerRater Jun 5, 2024

I really like the way I was treated, I wasn't pressured into buying what I didn't want. I got just the car I've always wanted. I love my jeep wrangler.

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DealerRater Jun 4, 2024

Customer service was excellent, I truly felt cared for Thank you so much Mr Marcos

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DealerRater Jun 4, 2024

I was given a discount on my service which was greatly appreciated and the overall wait was not bad at all.

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DealerRater Jun 3, 2024

Excellent communication and service. Joe keep us informed on the repair progress. His assistance with HQs Ford was much appreciated.

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DealerRater Jun 2, 2024

My vehicle is a 2014 Ford Escape. I have been using this dealer since 2015 when I moved to El Paso, TX. Awesome service.

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DealerRater Jun 1, 2024

Alexis assisted with servicing my vehicle. Although it took a bit longer than expected, Alexis kept me informed during the entire process. As part of the great customer service, courtesy transportation was provided since I dropped off the vehicle overnight. The pricing was fair and it’s peace of mind knowing the work was conducted by certified mechanics. Overall great experience. 👍

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DealerRater May 30, 2024

Went to get a weather strip re-done on my doors bc my Bronco had come in with that manufacturing issue. Jerry was super helpful and made the process very easy for me. He was friendly, communicative and attentive to the issue. He was able to get be out of there at within a prompt time! If you need services I highly recommend asking for Jerry!

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DealerRater May 29, 2024

Great service advisor, Jerry. The Vehicle was ready earlier than expected. Jerry helped out with the repair price also.

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DealerRater May 29, 2024

well I brought my truck to check several things and they did it very well and they treated me very well thank you

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DealerRater May 29, 2024

Aaron was very helpful, he communicates well. Would recommend anyone to ask for Aaron. Awesome service.

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DealerRater May 28, 2024

Service dept was knowledgeable and friendly. Easy to schedule my maintenance and for my vehicle back in a short amount of time.

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DealerRater May 26, 2024

Great service and attention, excellent service , servicio de primera estoy muy contenta, y satisfecha fueron muy amables

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DealerRater May 25, 2024

Excellent customer service. Very friendly personnel. Very nice and clean installations. Affordable prices. Awesome rewards.

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DealerRater May 23, 2024

Service advisor Jose Carrillo was very informative about the service that was done on my Ford F150

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DealerRater May 22, 2024

They were available to fixed my pickup issues and also answered all questions I had about warranty

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DealerRater May 21, 2024

I made a 1030 appt. Took them 2 hours to do simple oil change? Very poor

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DealerRater May 19, 2024

Reason why I gave 5 stars is because they fixed the AC problem of my car

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DealerRater May 18, 2024

Quick, concise, straightforward, no nonsense, trusting, and kind. Walked in wanting my dream car and left with it. Everyone made the process smooth and easy. We worked with JC and he made it happen.

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DealerRater May 15, 2024

Pick up & delivery was seamless, convenient and everyone was helpful and professional. Highly recommended. Aaron & Sasha did a great job.

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DealerRater May 15, 2024

They always keep my car running smoothly and they always provide excellent service and discounts.

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DealerRater May 10, 2024

Alexis was friendly and respectful to my requests. He followed up as promised to my text in a timely manner. I won't go anywhere else.

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DealerRater May 8, 2024

Great service!!! Jake was the bomb. Very quick with service and they had all the parts on hand.

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DealerRater May 7, 2024

They are close by and being a FORD dealer I know that they will have what’s needed fix my truck.

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DealerRater May 6, 2024

Best CS and ALL employees in service department, especially AARON Wade, are helpful and polite.

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DealerRater May 4, 2024

Service advisor Aaron Wade was very helpful, I was kept informed on progress on repairs

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DealerRater May 4, 2024

Excellent customer service. Amazing turn around time for serving such a large community. Eduardo is genuine in character and possesses excellent IPC skills.

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DealerRater May 2, 2024

Shamaley Ford is the best Ford dealership in El Paso. I have been to all of them and Shamaley provides the best customer service hands down.

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DealerRater May 1, 2024

Very courteous..very professional and what I thought was going to take a day to two days only took half of a day. Great job. Joe Mena was very professional

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DealerRater Apr 28, 2024

Will adjust payment to fit budget on time service friendly service representative relationship establish whit representative

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DealerRater Apr 25, 2024

My experience with the service advisor was was excellent Marco has very good customer values I highly recommend Marco to everyone Great job Marco

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DealerRater Apr 25, 2024

Shamaley Ford exceeded my expectations!!! Irma helped me ever step and answered all my questions. Charlie always made sure I was taken care of. I’m very happy with my purchase and the best service I could ever asked for!!

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DealerRater Apr 24, 2024

Dealership provides a convenient pick up and drop off service. Technician is . very friendly and approachable

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DealerRater Apr 22, 2024

Well my sales lady did a good job 👏 and I will refer people to her sale manager he was very convenient thy both did and excellent job

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DealerRater Apr 21, 2024

Excellent and fast customer service for oil change and tire rotation thanks to Jerry Ruelas.

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DealerRater Apr 21, 2024

Ralph was an awesome salesman. Very courteous and professional throughout the entire process. Daniel "Cali" from service and Daniel from parts were awesome and very informative. Definitely would but from Shamaley Ford again.

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DealerRater Apr 20, 2024

I always enjoy the service I receive and the friendliness of the staff. I never leave disappointed.

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DealerRater Apr 20, 2024

Very friendly and nice employees. Fast service and clean facility. Very through and knowledgeable. Always come back for service

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DealerRater Apr 20, 2024

Great service and communication when servicing my car. I would highly recommend them for your service needs.

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DealerRater Apr 20, 2024

Audrey was excellent she kept me posted while I waited on my Ford Explorer and she notified me of a recall on the rear axle so I brought the Explorer back today. I do want to know who I talk to as I have warranties on my seats tires paint and my oil changes should not have a cost. Audrey said it did not come up in the computer which it should be in the system Lane Change I would like to know how to get it in the system Thank you Elizabeth Portugal

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DealerRater Apr 19, 2024

Excellent service, as soon as I drove in they attended me with respect. I will keep coming here

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DealerRater Apr 17, 2024

Muy buen servicio muy amable Luis de la torre gracias por la ayuda. Espero pronto volver para comprar otro auto. Gracias.

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DealerRater Apr 17, 2024

Excellent service and customer service very attentive and polite with the costumer I'm very happy

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DealerRater Apr 17, 2024

Quick and efficient service scheduling. Great check in with the service personnel followed by updates by text and phone.

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DealerRater Apr 14, 2024

Jose at shamley was AWESOME great service very friendly!!!will be back great service everyone! Thank u

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DealerRater Apr 13, 2024

Bought car new here and 2nd service they have performed and it’s always been an amazing experience. Definitely a customer for life.

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DealerRater Apr 13, 2024

Excellent and courteous service from initial arrival to dealing with the checkout lady. Good job.

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DealerRater Apr 12, 2024

A top notch professional group that will go out of the way to accommodate their customers.

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DealerRater Apr 11, 2024

Great service from the finance team and sales team. Especially Sall our sales person. Thank you

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DealerRater Apr 10, 2024

Shamaley has been Dependable service over 20 yrs of our FORD vehicles including trucks and cars.

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DealerRater Apr 10, 2024

Professional and courteous. Friendly and respectful. Service department works awesome to maintain our vehicles for safe operation.

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