Customer Testimonials

DealerRater logo
DealerRater Dec 8, 2023

Everything was done properly n professionally thanks to Jessica. She provided excellent customer service and went above and beyond to fix every issue I had .

Read at DealerRater

DealerRater logo
DealerRater Dec 8, 2023

Quick and very efficient service Audry Herrera was great and let me know every step that my Explorer was going through

Read at DealerRater

DealerRater logo
DealerRater Dec 6, 2023

Great service, I was informed of the work being done. Will use them again for any service I may need on my car.

Read at DealerRater

DealerRater logo
DealerRater Dec 6, 2023

Staff were polite efficient. Staff kept me informed of additional services needed. Staff were very quick at closing of services provided. Thank you!!!

Read at DealerRater

DealerRater logo
DealerRater Dec 5, 2023

Great communication, fast service, will recommend them for any service on my Ford Bronco thank you!

Read at DealerRater

DealerRater logo
DealerRater Dec 5, 2023

Great service, they got me a Uber to go pick up my car. Daniel Contreras was nice even though I was a little bit bothered that my car was going to be there for the day. He deserves a salary raise.

Read at DealerRater

DealerRater logo
DealerRater Dec 4, 2023

Great service!! I appreciated all the direct contact and follow up while I was waiting from customer service rep Alexis. He was welcoming, friendly, helpful, and quick to work on my vehicle. My previous experience wasn’t so helpful and I left without service. However, I was lucky enough this time to work with someone who values the relationship between himself and the customer. Thanks to Alexis I will continue my service with Shamaley. I’m on my 4th vehicle purchased here and it being serviced here- thank you for a great visit!

Read at DealerRater

DealerRater logo
DealerRater Dec 3, 2023

I have had many dealings with this dealership over the years, and I have always been satisfied with the results.

Read at DealerRater

DealerRater logo
DealerRater Dec 2, 2023

Had a good experience with the salesman and finance manager… Got a better rate then my current bank .

Read at DealerRater

DealerRater logo
DealerRater Dec 1, 2023

Very helpful group to work with. They had the 2024 Ford Maverick hybrid that we have been waiting for. Thanks to Monica, Tony and Shamaley Ford.

Read at DealerRater

DealerRater logo
DealerRater Nov 28, 2023

Charlie, Victor and Edgar were fantastic. This was my first time buying a car and they made the process very easy and were very understanding of what I was looking for.

Read at DealerRater

DealerRater logo
DealerRater Nov 28, 2023

Very helpful very polite people changed oil on my vehicle did all the inspections needed very satisfied with dealership

Read at DealerRater

DealerRater logo
DealerRater Nov 25, 2023

I love Shamaley because of the great service a very expedient personal and show very professional from the time I arrived till they notified me that the car was ready, thank you.

Read at DealerRater

DealerRater logo
DealerRater Nov 24, 2023

Great service and friendly people, the service advisor really knows his job and their team ia great.

Read at DealerRater

DealerRater logo
DealerRater Nov 23, 2023

Very convenient location, Excellent service I will always recommend this place to anyone Thanks to all

Read at DealerRater

DealerRater logo
DealerRater Nov 22, 2023

The service department is amazing. Especially the representative Aaron, very responsive and respectful with your time

Read at DealerRater

DealerRater logo
DealerRater Nov 21, 2023

Good work goof job this guy alexis hes very professional and he explained all very good

Read at DealerRater

DealerRater logo
DealerRater Nov 19, 2023

Javier in service was excellent, we had a small misunderstanding of what I needed. But he went above and beyond to help me

Read at DealerRater

DealerRater logo
DealerRater Nov 18, 2023

Service department was great in giving my Explorer the best attention it needed Thank you Aaron my service advisor

Read at DealerRater

DealerRater logo
DealerRater Nov 18, 2023

Jerry, is professional, his customer service skills are outstanding and notifies the customer of everything going on with their vehicle. He is very attentive and listens to the customers concerns. Jerry, goes the extra mile to get the vehicle repaired the same day and the pricing was great. Shamaley Ford is amazing and I highly recommend either Jerry or Mr. Joe Mena to anyone who is in need to get the vehicle repaired or serviced. Thank you !

Read at DealerRater

DealerRater logo
DealerRater Nov 16, 2023

It would be nice to get updates instead of asking, my truck was there to long my rental was too small!

Read at DealerRater

DealerRater logo
DealerRater Nov 13, 2023

Genuine in character service advisors. Will always recommend needed maintenance and not attempt to force any additional services out the door. Trustworthy

Read at DealerRater

DealerRater logo
DealerRater Nov 10, 2023

This is a very good Customer friendly dealership. I will always come back to this place.

Read at DealerRater

DealerRater logo
DealerRater Nov 10, 2023

Andres my service writer was very attentive and courteous. He explained everything throughly and detailed. Very easy to work with and my visit was in and out.

Read at DealerRater

DealerRater logo
DealerRater Nov 10, 2023

Alexis Holguin my service advisor was very courteous, professional, attentive and informative. He listened to my concerns and informed me on what my car needs in the near future, which I really appreciate. Thank you Alexis and Shamaley Ford.

Read at DealerRater

DealerRater logo
DealerRater Nov 9, 2023

Audrey in service was very courteous, knowledgeable, & a great personality. Overall great salesperson & very helpful

Read at DealerRater

DealerRater logo
DealerRater Nov 9, 2023

Great service. First time taking my vehicle for an oil change and I loved the experience. Service advisor Andres was awesome .

Read at DealerRater

DealerRater logo
DealerRater Nov 8, 2023

Tony Saldana is a terrific representative for Shamaly FORD. He helped with two F-150 truck purchases in the past 6 months, and both times was extremely helpful and patient through the process. He even delivered the new F-150 to my apartment complex the day after purchase. He always answers my text or phone calls, I would not hesitate to reccomend Tony to anyone looking for a NEW or USED vehicle. Thanks TONY!

Read at DealerRater

DealerRater logo
DealerRater Nov 8, 2023

Fast, courteous, and caring. Thanks Arron! Beautiful facility. Clean and fully staffed. Received my car back in great condition and ready to drive.

Read at DealerRater

DealerRater logo
DealerRater Oct 31, 2023

Everything was great thank you! Appreciate the customer service and service advisor was great she explained everything

Read at DealerRater

DealerRater logo
DealerRater Oct 31, 2023

Vary satisfied with the service and the process of your dealership the people were friendly and curtious

Read at DealerRater

DealerRater logo
DealerRater Oct 31, 2023

The staff listened to what I was looking for and stayed late until I made my decision and got me approved quickly

Read at DealerRater

DealerRater logo
DealerRater Oct 31, 2023

Service Center Representative was very helpful, professional and polite. I would contact him for my next vehicle service appointment…

Read at DealerRater

DealerRater logo
DealerRater Oct 30, 2023

I recently bought my 2nd car from Shamaley Ford because I love this dealership. Their customer service is great.

Read at DealerRater

DealerRater logo
DealerRater Oct 30, 2023

This dealership is amazing! Everyone is friendly and helpful. They above and beyond to help their clients.

Read at DealerRater

DealerRater logo
DealerRater Oct 30, 2023

Friendly service and helped get us a brand new truck! Absolutely loved our salesperson Sal.

Read at DealerRater

DealerRater logo
DealerRater Oct 27, 2023

I take my F150 there for service, I am always pleased how prompt they are and how they keep me updated on the status of my truck

Read at DealerRater

DealerRater logo
DealerRater Oct 27, 2023

Alexis was very professional and always kept me updated while the vehicle was being fixed. He is the perfect example of a great service advisor. Give this man a raise!

Read at DealerRater

DealerRater logo
DealerRater Oct 25, 2023

Everything perfect great customer service will go back again got my oil change and 21 point inspection

Read at DealerRater

DealerRater logo
DealerRater Oct 22, 2023

The service was great and the associate was very attentive. He was very patience answering my questions.

Read at DealerRater

DealerRater logo
DealerRater Oct 22, 2023

Jessica was the best at helping me out! Very professional and caring. She got my car fixed in no time

Read at DealerRater

DealerRater logo
DealerRater Oct 21, 2023

Audrey is a great service technician. The only problem is that almost every time I get a tire rotation, the tire pressure is never adjusted.

Read at DealerRater

DealerRater logo
DealerRater Oct 19, 2023

Fast check in, detailed, knowlegeable of their retail products, prompt texting of vehicle status, informed me of a current sale I was not aware of.

Read at DealerRater

DealerRater logo
DealerRater Oct 18, 2023

Great to set up an appointment for an Oil Change. Quick and easy. Got to Dealership and was greeted quickly. Got my info on computer and waited In waiting area. Took only 45 min. Which was good.

Read at DealerRater

DealerRater logo
DealerRater Oct 18, 2023

Dealership was quick to receive us when arriving. Salesman was friendly and not pushy. They worked with us on meeting our budget. Finance manager explained options in rates and extended warranty. Overall excellent experience and will purchase from them in the future.

Read at DealerRater

DealerRater logo
DealerRater Oct 16, 2023

Great service and friendly staff very satisfied with everything. Peter was great and helped us a lot

Read at DealerRater

DealerRater logo
DealerRater Oct 15, 2023

Enjoy the customer service and explanation received with services rendered. Great team! Very helpful! Thank you

Read at DealerRater

DealerRater logo
DealerRater Oct 14, 2023

Great service! Jerry is the best. Very fast service, great customer service. Very satisfied customer!

Read at DealerRater

DealerRater logo
DealerRater Oct 13, 2023

Edgar Delgado. Excellent salesman well worth the drive from Alamogordo. Great customer service , integrity, going the extra mile. I’ve looked for a F150. Throughout, southern New Mexico, went to Shamaley Ford. Met Mr. Delgado. He sold me on a truck that I’m very satisfied with. Well worth the trip. We are looking to purchase a second vehicle from the salesman. The general manager took time to email me or we had a pleasant visit, I wish I could’ve met the general manager but hopefully in my next visit it will be possible thank you Shamaley respectfully submitted ...

Read at DealerRater

DealerRater logo
DealerRater Oct 13, 2023

They took care of my car in 30 minutes.(went at 7:30 a.m.) Great service!

Read at DealerRater

DealerRater logo
DealerRater Oct 12, 2023

Very efficient, kept me informed. I’ve had my vehicles serviced by Shamaly Ford for more than twenty years. I wouldn’t be going back if I wasn’t satisfied with their service department.

Read at DealerRater

DealerRater logo
DealerRater Oct 12, 2023

Everyone was very friendly and helpful. My advisor set up a lyft driver and was picked up within less than 5 minutes. My car was ready earlier than estimated.

Read at DealerRater

DealerRater logo
DealerRater Oct 12, 2023

Fast efficient service. My Service Advisor, Alexis, was very pleasant, professional and kept me informed.

Read at DealerRater

DealerRater logo
DealerRater Oct 11, 2023

I would like to thank Charlie Hasssun and his service team for their hard word and exceptional service.

Read at DealerRater

DealerRater logo
DealerRater Oct 11, 2023

Service dept was professional and maintained good communication with the services required. Promptly made the repairs as needed and returned my vehicle back once they did their quality checks

Read at DealerRater

DealerRater logo
DealerRater Oct 10, 2023

Always feel comfortable taking our vehicles to Shamaley. Miss the shoe shine guy, he's never around or he just happens to be out whenever I go.

Read at DealerRater

DealerRater logo
DealerRater Oct 10, 2023

My advisor was jose. Good customer service kept me posted on the status of my vehicle explained everything that was going.

Read at DealerRater

DealerRater logo
DealerRater Oct 8, 2023

Arron Vance with Shamaley Ford is the best service advisor I have dealt with in the El Paso Ford dealers!! He is considerate and cares about his customers, Great Job Arron , as long as he works there I will continue taking my vehicles to get serviced there!

Read at DealerRater

DealerRater logo
DealerRater Oct 7, 2023

Service adviser Marco Antonio P was very courteous and attentive. The service was completed in a timely manner and the waiting area was very comfortable.

Read at DealerRater

DealerRater logo
DealerRater Oct 7, 2023

Great service. Thank you. Great price. Quick return time. They even got me a Lyft to pick me up. Thanks again.

Read at DealerRater

DealerRater logo
DealerRater Oct 6, 2023

They took great care of my vehicle and myself as a customer. They were efficient and through.

Read at DealerRater

DealerRater logo
DealerRater Oct 6, 2023

Clean and extremely knowledgeable staff it was amazing how fast they were able to turn around are safety vehicles

Read at DealerRater

DealerRater logo
DealerRater Oct 6, 2023

Service department is great! Especially my go to service advisor Jerrymyles, he's the best!

Read at DealerRater

DealerRater logo
DealerRater Oct 4, 2023

Excellent service and communication. M. Porras was professional and courteous. The price fir a full service oil change was incredible. Highly recommend.

Read at DealerRater

DealerRater logo
DealerRater Oct 3, 2023

Business with this dealer has been pleasant and fair. Salesman Irvinn Ceja who sold us our vehicle, recognises and addresses me by name , if he sees me when I am there for service. That goes a long way in inclination to continue doing business with Shamaly. Appreciate that thoughtfulness.

Read at DealerRater

DealerRater logo
DealerRater Oct 2, 2023

Great sales experience with Irvinn Ceja! No underhanded sales tactics or pushy finance manager! Would definitely recommend Shamaley Ford!

Read at DealerRater

DealerRater logo
DealerRater Oct 2, 2023

I love the pickup snd delivery service whe your car goes in for repairs! It was wonderful!

Read at DealerRater

DealerRater logo
DealerRater Oct 1, 2023

Great service, i was in and out of the in under an hour. They offered to even take me home while I waited. You just can’t beat Shamaley Ford!

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2023

Shambles Ford to this date has given me excellent customer service due to Mr. Eduardo Ruelas. Your facility should have more employees like Mr.Ruelas.

Read at DealerRater

DealerRater logo
DealerRater Sep 29, 2023

Marco Porras my service advisor is the absolute best. I always look for him on all my visits. He really knows what he’s talking about, and is extremely helpful,.

Read at DealerRater

DealerRater logo
DealerRater Sep 29, 2023

Shamaley Ford has always been courteous and informative. Alexis Holguin, my adviser, explains the items in need of repair on how critical they are.

Read at DealerRater

DealerRater logo
DealerRater Sep 28, 2023

Friendly staff and the service advisors will answer all your questions you may have about the services they offer

Read at DealerRater

DealerRater logo
DealerRater Sep 26, 2023

I would recommend them great place to buy a car from friendly people friendly peopke

Read at DealerRater

DealerRater logo
DealerRater Sep 26, 2023

To me it has been improving a lot as time passed hope you keep it up

Read at DealerRater

DealerRater logo
DealerRater Sep 23, 2023

Polite and comprehensive service. Alternatives to planned upgrades are fully discussed. Prompt service. They keep detailed and accurate records and are really good at explaining exactly what can and also what does not need to be done with regards to periodic service

Read at DealerRater

DealerRater logo
DealerRater Sep 21, 2023

This was the first time going here. I will be back again. They are very friendly and quick with their service. It was completed at the time I was told it would be done. The price was excellent!!!

Read at DealerRater

DealerRater logo
DealerRater Sep 21, 2023

Best customer service! Allen,Raul and JC were awesome, they went above and beyond to help us get out of a vehicle that we didn't really like in to a vehicle that we love!

Read at DealerRater

DealerRater logo
DealerRater Sep 21, 2023

Ford helped me find a vehicle that i wanted good price they were very helpful thank you

Read at DealerRater

DealerRater logo
DealerRater Sep 20, 2023

Charlie(GM), Lorenzo(Service Mgr), Marco(Parts Mgr), Service Advisor and Techs did an outstanding job ordering and installing new tires for my new Ford Bronco! Thanks again.

Read at DealerRater

DealerRater logo
DealerRater Sep 20, 2023

Customer service was friendly and great. The service was well done, and on a timely manner. Will recommend the service to everyone.

Read at DealerRater

DealerRater logo
DealerRater Sep 19, 2023

Consistent, satisfactory customer service from this dealership. From buying the car, and taking it for servicing, I receive exceptional service. All the service personnel try and succeed with delivering exceptional customer service. I have seen lots of good changes at the service department . Today, I received a text and email to review and approve additional recommended car service , with a follow up call which I appreciated. I especially, appreciate transport to and from when I left the car to service. I noticed everyone works as a team to triage the cars to prevent backup of cars waiting to be serviced . ...

Read at DealerRater

DealerRater logo
DealerRater Sep 17, 2023

Great service! The salesman was very helpful and assisted us quickly. Thank you JC for making my purchase not stressful!

Read at DealerRater

DealerRater logo
DealerRater Sep 14, 2023

I like Shirley ford for quality of truck .I bought my first truck there that I still have today 30yr ago.

Read at DealerRater

DealerRater logo
DealerRater Sep 14, 2023

Great friendly and fast service. Will definitely be coming back to have my vehicle serviced

Read at DealerRater

DealerRater logo
DealerRater Sep 14, 2023

Was overall a very positive experience. I was a ford tech for 30 years. Shamaley ford made it comfortable and easy to do business with them. Would recommend to anyone looking for a new ford to give them their business

Read at DealerRater

DealerRater logo
DealerRater Sep 13, 2023

I love coming here such a great place to get a new vehicle and to get you vehicles serviced. They are very professional and very helpful.

Read at DealerRater

DealerRater logo
DealerRater Sep 12, 2023

The associate who helped with my service was proactive and very responsive when I asked questions. He even stayed a little later in order to allow me to pick up my vehicle.

Read at DealerRater

DealerRater logo
DealerRater Sep 6, 2023

Customer service was great. I was able to get my vehicle serviced in a timely manner. My service advisor, Jerrymyles is the absolute BEST. He always provides service with a smile

Read at DealerRater

DealerRater logo
DealerRater Sep 6, 2023

Very professional and reaponsivle. Comunicative with customers. Took care of my vehicle with now issues and in a timely manner. Five stars dealer

Read at DealerRater

DealerRater logo
DealerRater Sep 2, 2023

On time everyone was friendly, great coffee and it took less time than I was told

Read at DealerRater

DealerRater logo
DealerRater Sep 1, 2023

Shamaley Ford dealership provided exceptional service throughout my Ford Bronco purchase. Courteous staff, smooth process, and a fantastic buying experience. Highly recommend!

Read at DealerRater

DealerRater logo
DealerRater Sep 1, 2023

Excellent customer service, took my vehicle for an oil change and everything was right on time.

Read at DealerRater

DealerRater logo
DealerRater Aug 31, 2023

Marco in service was very helpful! Appreciate getting my truck serviced and out of there as soon as possible.

Read at DealerRater

DealerRater logo
DealerRater Aug 29, 2023

Exceptional customer service. Cordiality, punctuality, friendly. I highly recommend Shamaley Ford to my family and friends.

Read at DealerRater

DealerRater logo
DealerRater Aug 28, 2023

Very pleasant experience, Jose was very professional and knowledgeable. I will continue doing business with you.

Read at DealerRater


Leave Us A Review