Customer Testimonials
Everything was done properly n professionally thanks to Jessica. She provided excellent customer service and went above and beyond to fix every issue I had .
Quick and very efficient service Audry Herrera was great and let me know every step that my Explorer was going through
Great service, I was informed of the work being done. Will use them again for any service I may need on my car.
Staff were polite efficient. Staff kept me informed of additional services needed. Staff were very quick at closing of services provided. Thank you!!!
Great communication, fast service, will recommend them for any service on my Ford Bronco thank you!
Great service, they got me a Uber to go pick up my car. Daniel Contreras was nice even though I was a little bit bothered that my car was going to be there for the day. He deserves a salary raise.
Great service!! I appreciated all the direct contact and follow up while I was waiting from customer service rep Alexis. He was welcoming, friendly, helpful, and quick to work on my vehicle. My previous experience wasn’t so helpful and I left without service. However, I was lucky enough this time to work with someone who values the relationship between himself and the customer. Thanks to Alexis I will continue my service with Shamaley. I’m on my 4th vehicle purchased here and it being serviced here- thank you for a great visit!
I have had many dealings with this dealership over the years, and I have always been satisfied with the results.
Had a good experience with the salesman and finance manager… Got a better rate then my current bank .
Very helpful group to work with. They had the 2024 Ford Maverick hybrid that we have been waiting for. Thanks to Monica, Tony and Shamaley Ford.
Charlie, Victor and Edgar were fantastic. This was my first time buying a car and they made the process very easy and were very understanding of what I was looking for.
Very helpful very polite people changed oil on my vehicle did all the inspections needed very satisfied with dealership
I love Shamaley because of the great service a very expedient personal and show very professional from the time I arrived till they notified me that the car was ready, thank you.
Great service and friendly people, the service advisor really knows his job and their team ia great.
Very convenient location, Excellent service I will always recommend this place to anyone Thanks to all
The service department is amazing. Especially the representative Aaron, very responsive and respectful with your time
Good work goof job this guy alexis hes very professional and he explained all very good
Javier in service was excellent, we had a small misunderstanding of what I needed. But he went above and beyond to help me
Service department was great in giving my Explorer the best attention it needed Thank you Aaron my service advisor
Jerry, is professional, his customer service skills are outstanding and notifies the customer of everything going on with their vehicle. He is very attentive and listens to the customers concerns. Jerry, goes the extra mile to get the vehicle repaired the same day and the pricing was great. Shamaley Ford is amazing and I highly recommend either Jerry or Mr. Joe Mena to anyone who is in need to get the vehicle repaired or serviced. Thank you !
It would be nice to get updates instead of asking, my truck was there to long my rental was too small!
Genuine in character service advisors. Will always recommend needed maintenance and not attempt to force any additional services out the door. Trustworthy
This is a very good Customer friendly dealership. I will always come back to this place.
Andres my service writer was very attentive and courteous. He explained everything throughly and detailed. Very easy to work with and my visit was in and out.
Alexis Holguin my service advisor was very courteous, professional, attentive and informative. He listened to my concerns and informed me on what my car needs in the near future, which I really appreciate. Thank you Alexis and Shamaley Ford.
Audrey in service was very courteous, knowledgeable, & a great personality. Overall great salesperson & very helpful
Great service. First time taking my vehicle for an oil change and I loved the experience. Service advisor Andres was awesome .
Tony Saldana is a terrific representative for Shamaly FORD. He helped with two F-150 truck purchases in the past 6 months, and both times was extremely helpful and patient through the process. He even delivered the new F-150 to my apartment complex the day after purchase. He always answers my text or phone calls, I would not hesitate to reccomend Tony to anyone looking for a NEW or USED vehicle. Thanks TONY!
Fast, courteous, and caring. Thanks Arron! Beautiful facility. Clean and fully staffed. Received my car back in great condition and ready to drive.
Everything was great thank you! Appreciate the customer service and service advisor was great she explained everything
Vary satisfied with the service and the process of your dealership the people were friendly and curtious
The staff listened to what I was looking for and stayed late until I made my decision and got me approved quickly
Service Center Representative was very helpful, professional and polite. I would contact him for my next vehicle service appointment…
I recently bought my 2nd car from Shamaley Ford because I love this dealership. Their customer service is great.
This dealership is amazing! Everyone is friendly and helpful. They above and beyond to help their clients.
Friendly service and helped get us a brand new truck! Absolutely loved our salesperson Sal.
I take my F150 there for service, I am always pleased how prompt they are and how they keep me updated on the status of my truck
Alexis was very professional and always kept me updated while the vehicle was being fixed. He is the perfect example of a great service advisor. Give this man a raise!
Everything perfect great customer service will go back again got my oil change and 21 point inspection
The service was great and the associate was very attentive. He was very patience answering my questions.
Jessica was the best at helping me out! Very professional and caring. She got my car fixed in no time
Audrey is a great service technician. The only problem is that almost every time I get a tire rotation, the tire pressure is never adjusted.
Fast check in, detailed, knowlegeable of their retail products, prompt texting of vehicle status, informed me of a current sale I was not aware of.
Great to set up an appointment for an Oil Change. Quick and easy. Got to Dealership and was greeted quickly. Got my info on computer and waited In waiting area. Took only 45 min. Which was good.
Dealership was quick to receive us when arriving. Salesman was friendly and not pushy. They worked with us on meeting our budget. Finance manager explained options in rates and extended warranty. Overall excellent experience and will purchase from them in the future.
Great service and friendly staff very satisfied with everything. Peter was great and helped us a lot
Enjoy the customer service and explanation received with services rendered. Great team! Very helpful! Thank you
Great service! Jerry is the best. Very fast service, great customer service. Very satisfied customer!
Edgar Delgado. Excellent salesman well worth the drive from Alamogordo. Great customer service , integrity, going the extra mile. I’ve looked for a F150. Throughout, southern New Mexico, went to Shamaley Ford. Met Mr. Delgado. He sold me on a truck that I’m very satisfied with. Well worth the trip. We are looking to purchase a second vehicle from the salesman. The general manager took time to email me or we had a pleasant visit, I wish I could’ve met the general manager but hopefully in my next visit it will be possible thank you Shamaley respectfully submitted ...
They took care of my car in 30 minutes.(went at 7:30 a.m.) Great service!
Very efficient, kept me informed. I’ve had my vehicles serviced by Shamaly Ford for more than twenty years. I wouldn’t be going back if I wasn’t satisfied with their service department.
Everyone was very friendly and helpful. My advisor set up a lyft driver and was picked up within less than 5 minutes. My car was ready earlier than estimated.
Fast efficient service. My Service Advisor, Alexis, was very pleasant, professional and kept me informed.
I would like to thank Charlie Hasssun and his service team for their hard word and exceptional service.
Service dept was professional and maintained good communication with the services required. Promptly made the repairs as needed and returned my vehicle back once they did their quality checks
Always feel comfortable taking our vehicles to Shamaley. Miss the shoe shine guy, he's never around or he just happens to be out whenever I go.
My advisor was jose. Good customer service kept me posted on the status of my vehicle explained everything that was going.
Arron Vance with Shamaley Ford is the best service advisor I have dealt with in the El Paso Ford dealers!! He is considerate and cares about his customers, Great Job Arron , as long as he works there I will continue taking my vehicles to get serviced there!
Service adviser Marco Antonio P was very courteous and attentive. The service was completed in a timely manner and the waiting area was very comfortable.
Great service. Thank you. Great price. Quick return time. They even got me a Lyft to pick me up. Thanks again.
They took great care of my vehicle and myself as a customer. They were efficient and through.
Clean and extremely knowledgeable staff it was amazing how fast they were able to turn around are safety vehicles
Service department is great! Especially my go to service advisor Jerrymyles, he's the best!
Excellent service and communication. M. Porras was professional and courteous. The price fir a full service oil change was incredible. Highly recommend.
Business with this dealer has been pleasant and fair. Salesman Irvinn Ceja who sold us our vehicle, recognises and addresses me by name , if he sees me when I am there for service. That goes a long way in inclination to continue doing business with Shamaly. Appreciate that thoughtfulness.
Great sales experience with Irvinn Ceja! No underhanded sales tactics or pushy finance manager! Would definitely recommend Shamaley Ford!
I love the pickup snd delivery service whe your car goes in for repairs! It was wonderful!
Great service, i was in and out of the in under an hour. They offered to even take me home while I waited. You just can’t beat Shamaley Ford!
Shambles Ford to this date has given me excellent customer service due to Mr. Eduardo Ruelas. Your facility should have more employees like Mr.Ruelas.
Marco Porras my service advisor is the absolute best. I always look for him on all my visits. He really knows what he’s talking about, and is extremely helpful,.
Shamaley Ford has always been courteous and informative. Alexis Holguin, my adviser, explains the items in need of repair on how critical they are.
Friendly staff and the service advisors will answer all your questions you may have about the services they offer
I would recommend them great place to buy a car from friendly people friendly peopke
To me it has been improving a lot as time passed hope you keep it up
Polite and comprehensive service. Alternatives to planned upgrades are fully discussed. Prompt service. They keep detailed and accurate records and are really good at explaining exactly what can and also what does not need to be done with regards to periodic service
This was the first time going here. I will be back again. They are very friendly and quick with their service. It was completed at the time I was told it would be done. The price was excellent!!!
Best customer service! Allen,Raul and JC were awesome, they went above and beyond to help us get out of a vehicle that we didn't really like in to a vehicle that we love!
Ford helped me find a vehicle that i wanted good price they were very helpful thank you
Charlie(GM), Lorenzo(Service Mgr), Marco(Parts Mgr), Service Advisor and Techs did an outstanding job ordering and installing new tires for my new Ford Bronco! Thanks again.
Customer service was friendly and great. The service was well done, and on a timely manner. Will recommend the service to everyone.
Consistent, satisfactory customer service from this dealership. From buying the car, and taking it for servicing, I receive exceptional service. All the service personnel try and succeed with delivering exceptional customer service. I have seen lots of good changes at the service department . Today, I received a text and email to review and approve additional recommended car service , with a follow up call which I appreciated. I especially, appreciate transport to and from when I left the car to service. I noticed everyone works as a team to triage the cars to prevent backup of cars waiting to be serviced . ...
Great service! The salesman was very helpful and assisted us quickly. Thank you JC for making my purchase not stressful!
I like Shirley ford for quality of truck .I bought my first truck there that I still have today 30yr ago.
Great friendly and fast service. Will definitely be coming back to have my vehicle serviced
Was overall a very positive experience. I was a ford tech for 30 years. Shamaley ford made it comfortable and easy to do business with them. Would recommend to anyone looking for a new ford to give them their business
I love coming here such a great place to get a new vehicle and to get you vehicles serviced. They are very professional and very helpful.
The associate who helped with my service was proactive and very responsive when I asked questions. He even stayed a little later in order to allow me to pick up my vehicle.
Customer service was great. I was able to get my vehicle serviced in a timely manner. My service advisor, Jerrymyles is the absolute BEST. He always provides service with a smile
Very professional and reaponsivle. Comunicative with customers. Took care of my vehicle with now issues and in a timely manner. Five stars dealer
On time everyone was friendly, great coffee and it took less time than I was told
Shamaley Ford dealership provided exceptional service throughout my Ford Bronco purchase. Courteous staff, smooth process, and a fantastic buying experience. Highly recommend!
Excellent customer service, took my vehicle for an oil change and everything was right on time.
Marco in service was very helpful! Appreciate getting my truck serviced and out of there as soon as possible.
Exceptional customer service. Cordiality, punctuality, friendly. I highly recommend Shamaley Ford to my family and friends.
Very pleasant experience, Jose was very professional and knowledgeable. I will continue doing business with you.